We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical and electronic measures to safeguard and secure the information you provide us.

3.1) Physical Data Security

Paper Documents –In the interest of protecting your privacy and saving the environment, Rocket Ace-WP DOES NOT store your personal data (provided via our website or other means) in printed paper form. As such we have adopted a “paperless” process for issuing business documents electronically, such as an Invoice, a Contract of Services or Care Plan receipt.

Document Handling– Rocket Ace-WP DOES NOT store or handle personal data in printed paper form. If you become our customer, you may decide to print electronic documents, we provide you for your own reference, however please be mindful anything you print is your own responsibility, to ensure it’s safe keeping.

Document Generation– From time to time, as required by the Law, Rocket Ace-WP may have to print a copy of such business documents for record keeping, business auditing and reference purposes only. In the event of such a circumstance by Law, we will process business documents in accordance with the below section.

Document Storage & Disposal– As required by Law, printed documents with personal data will be stored securely for record keeping, for as long as is required for business purposes (minimum). Once it is deemed no longer required by Law or specifically when you instruct us to do so, we will securely shred and dispose of such documentation.

Device Data Security– Where possible and as general good practice, we will use multiple methods of protection to limit access of personal data, via devices used for everyday business activities. These measures will include but are not limited to: hardware and software encryption, password protected files, Antivirus and Anti malware scans, VPN connections, HTTPS/2 browsing, cookie and browser cache clean up and computer firewalls.

3.2) Electronic Data Security

As our website resides on the internet and in most cases, is the main touch point where you can provide us personal data, we implement various safeguarding and security measures.

SSL –Our website uses an SSL certificate and encrypted HTTPS/2 connection, to protect you when visiting our site.

WAF –Our website uses a Web Application Firewall (WAF) – a software that blocks access to our site from hackers, malware, web traffic requests that originate from high risk domains, servers, IP addresses and countries.

Antivirus/Malware Scanner –Our website uses an Antivirus/Malware scanning software, an online software that monitors our domain server, directories, files, folders, site traffic, links, user visits, hack attempts and changes in source code.

Secure Email Servers –Our emails and email software are served via encrypted servers, belonging to Microsoft Inc. Email data is not stored or accessible via our website.

Password Protected Email –Our email accounts are protected with strong passwords, using a combination of capitalised, alphanumeric characters and symbols.

2 Factor Authentication –Where available, we also utilise 2 Factor Authentication, a security process by which our 3rd party service providers send a numeric code, via alternative email or mobile number, to input onscreen, thus allowing authorised access only.